1. Checks before review
Before any review, we check the order date, the plan concerned, how it was purchased, the activation status and the exact nature of the problem reported.
Refunds
Refund Policy
This policy sets out the general framework for requests relating to an order, an IPTV activation or technical support. Each request is reviewed in light of its context, the information provided and the status of your access.
2. Support comes first
When a technical problem occurs, support is the first step. Many issues are caused by an incomplete set-up, incorrectly entered login details or an unsuitable app.
3. Cases we review
Any request can be reviewed case by case, in particular before full activation, where there is a clear ordering error, or where a technical solution could not be put in place after investigation.
4. Information to provide
To help us review your request, please include the email address used to order, the type of device, the app you’re using, what is going wrong and a summary of any previous conversations with support.
This policy does not affect your statutory rights.